Responsible Gambling

Maintaining control is the most important aspect of any session at Cango. When you engage with real-money games, the distinction between a calculated risk and an emotional decision often comes down to the boundaries you set before you even log in. Gambling should be treated as a form of entertainment where the outcome is uncertain, not as a reliable method to generate income or recover past financial losses. If the activity ceases to be enjoyable or begins to impact your daily life, it is time to reassess your habits and use the tools available to protect your bankroll and your well-being.

18+ only

Access to the casino is strictly reserved for individuals who are 18 years of age or older. This is a firm rule, not a formality. During the registration process, players are required to confirm their age. Furthermore, the casino will conduct a verification process using Sumsub, which requires a passport, national ID card or another photo ID. Do not attempt to bypass this process.

Attempting to register while underage is a breach of the site’s terms and will result in the immediate closure of your account and the forfeiture of any winnings. The platform treats this age verification process seriously to ensure that the environment remains secure for adults. If you share a household with minors, you must take active steps to restrict their access to devices where your casino login details might be saved or where the app is installed.

Tools in your Cango account

The casino provides several built-in mechanisms designed to help you stay within your personal budget. These tools act as a safeguard, allowing you to manage your play directly from your account settings or through support interactions. It is a proactive strategy to decide your limits on a day-to-day or week-to-week basis, rather than making those decisions while you are in the middle of a gaming session.

To implement these controls, you should contact the 24/7 live chat support team. They are equipped to assist you with the following:

• Deposit limits: This allows you to set a maximum amount that can be deposited into your account within a specific timeframe, such as a day, week, or month. Once this cap is reached, no further deposits will be processed until the designated time period has passed.
• Time-out: If you feel that you need a short break from the platform, a temporary time-out can be requested. This freezes your account for a set period, preventing you from placing bets or accessing your funds until the duration concludes.
• Self-exclusion: For those who feel their gambling is becoming a significant issue, self-exclusion is the strongest option. This measure blocks your access to the casino entirely for an extended period, which can be permanent or set for several months, preventing any further account activity.

Warning signs worth taking seriously

Recognising the signs of a gambling problem early can prevent significant personal and financial harm. Many players do not realise they have lost control until they are already in a difficult position. If you notice yourself chasing losses, believing that the next bet will recover what you have previously lost, you are no longer playing for entertainment. This is a common and dangerous cycle that often leads to increasing your stake size beyond your means.

Other warning signs include using money meant for essential living expenses like rent, bills, or food to fund your bets. If you find yourself hiding your gambling habits from friends or family, or if you feel anxious, irritable, or distressed when you are not playing, these are strong indicators that your relationship with the game has become unhealthy. Please listen to these internal signals and reach out for support.

Where to get help in New Zealand

If you find that you cannot manage your gambling habits on your own, support is available. You do not have to navigate these challenges by yourself. In New Zealand, you can reach out to the Gambling Helpline NZ. This service is dedicated to providing confidential advice and support for those struggling with gambling issues, offering a safe space to discuss your situation and explore options for regaining control.

Professionals at these services are trained to provide unbiased guidance and can help you develop strategies to distance yourself from the platform or seek further treatment if necessary. Prioritising your health and financial stability is always more important than any potential winnings at the casino. Remember that professional help is a sign of strength and a necessary step for anyone who finds their play is becoming more than just a game.